【招聘】Ebay高薪招聘Customer Support Agent

xiaomaoyun

首先介绍下eBay PayPal：

eBay (NASDAQ:EBAY; http://www.ebay.com)是全球最大的交易网站之一。经过十年的发展，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。

PayPal是eBay旗下的一家公司，类似于淘宝的支付宝，是eBay的支付平台。PayPal服务建立在现有的银行账户和信用卡的金融基础设施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。

投递简历方式：

Name: Helen

Mail: xiaomaoyun@126.com

JOB TITLE:Customer Support Agent

I.GENERAL SUMMARY

Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.

II.SPECIFIC DUTIES

1.Respond to inbound service requests via telephone and email inquiries routed to Customer Support.

2.Assist prospective customers with product information and site navigation.

3.Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay customers.

4.Develop and maintain cross functional proficiency within selected skill sets.

5.Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.

6.Research and resolve inquiries verbally and in writing.

7.Route customers to appropriate queue when needed.

8.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

9.Responsible for attending ongoing training and developing knowledge in all areas of the department.

10.Attend company provided training and maintain compliance with all applicable regulations.

11.Accurately record time using the company tools.

12.Accurately record customer trends using the online tracking tool.

13.Perform related duties as assigned.

Job Requirements

1.Diploma holder or equivalent work experience preferred.

2.6 months experience in a customer support environment preferred.

3.Experience in an Internet company, financial institution or transaction processor preferred.

4.Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.

5.Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.

6.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

7.Ability to function in multiple telephone and email queues covering several product lines.

8.Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.

9.Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.

10.Ability to learn and adapt to new software technologies.

11.Good oral and written English skills.

12.Ability to develop and maintain professional working relationships with co-workers and peers.

13.Well-developed sense of urgency and follow through.